Macbook Pro Major Issues & Appalling Apple Customer Service

More and more customers are surfacing with early Macbook Pro issues to do with whining noises and battery power issues. Apple are still not officially confirming it or indeed doing ANYTHING to help.

My Macbook is one of the first ordered in Feb and last week started making funny whining noises and the battery refuses to charge properly or work longer than 10 minutes when unplugged.

Took it to a "Genius" at the Apple Store in Regent Street who confirmed it has those problems and that you are better off getting a replacement rather than having to wait 6 weeks for it to "potentially" be repaired, if at all.

Speaking to customer relations for the online apple store in the UK / Ireland (where I bought it) has resulted in one of the most frustrating experiences I have ever had and I am appalled by their reaction. I spent over an hour on the phone with a guy (Marcus) who:

• refused to believe there was a problem and did not accept the "Genius" apple tech guy as being qualified to make that judgement


• wanted me to take the machine to a qualified apple repairer who would then send it away for X weeks with no replacement in the meantime


• could not guarantee they could actually fix the problem


• refused my request to send a courier with a new Macbook Pro to my house which we then swapped for the old one (would be the most sensible!)


• would not put me in touch with his manager or anyone more senior!

Needless to say that I would be extremely wary about buying either the Macbook or Macbook Pro right now unless you were sure it would not develop any problems, as you don't want to have to call Apple Support!

As for me, I guess I will keep calling until I speak to someone more sensible and write a formal letter of complaint to the UK MD.

Either way - am I the only person here to think that all Apple cares about is selling you machines at high prices, and anyone getting a problem gets the official line of "Tough!"...?

Netgear SC101 Storage Central

Easily store your files, music, video, games, photos, and financial records in one central location, accessible as a letter drive across the network, with automatic backup capabilities.

See it on Crowdstorm.

Silent recall on MacBook Pro batteries

If it wasn\'t bad enough that to have processor and CPU whine, poor Airport reception and solar ambient temperatures, it appears that some early MacBook Pro batteries are now failing.

read more | digg story

Creative Zen Microphoto

Can store photos, has 8gigs, and FM radio.

See it on Crowdstorm.

Ricoh Caplio R30 Digital Camera

The Ricoh Caplio R30 is a compact digital camera with a 5.7x optical zoom and a small, slim body (only 26mm thick).

See it on Crowdstorm.

Apple Macbook 2.0GHz 13"

The replacement for the iBook range of machines from Apple, feature the new Intel Core Duo processor.

See it on Crowdstorm.

Nokia 6230i Mobile Phone

My phone!

The Nokia 6230i is an upgraded version of the extremely successful and popular An upgraded version of the Nokia 6230 - with a higher quality colour screen, 1.2 megapixel camera, bluetooth, and mp3 player.

See it on Crowdstorm.